Privacy Policy
This policy explains what personal information we collect, why we collect it, who sees it, and what rights you have over it. We handle your information in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
If anything here is unclear, contact us.
1. Information We Collect
Information you give us when booking
- Your name
- Phone number and WhatsApp number
- Email address, if you use it
- The address where the session will take place — home, villa, hotel, or holiday rental, including room number
- Date, time, and length of session
- Treatment preferences and therapist gender preference
- Payment method used
Health information
We ask you to tell us at booking about pregnancy, recent surgery, injuries, circulatory or clotting conditions, skin conditions, blood pressure, ongoing medical treatment, and anything else affecting whether or how a massage can be delivered safely.
This is sensitive personal data and we treat it accordingly. We ask for it only because massage is a physical treatment that can be unsafe if delivered without knowing these things. Providing it is voluntary, but we may be unable to proceed safely without it.
Information collected automatically
When you visit the website we may collect your IP address, browser and device type, pages viewed, time on page, and the site or search that brought you here. This is standard analytics data and is not used to identify you personally.
Information from messaging platforms
When you contact us on WhatsApp, we receive your phone number, WhatsApp profile name, and the content of your messages. WhatsApp is operated by Meta and processes this data under its own privacy policy, which is separate from ours.
What we do not collect
We do not collect payment card details. Payment is taken in person, in cash or by card terminal, at the end of the session. We do not store card numbers.
2. Why We Use Your Information
| Purpose | What we use |
|---|---|
| Arranging and confirming your booking | Name, contact details, address, session details |
| Sending the right therapists safely | Health information, therapist preference |
| Getting to you | Address, phone number |
| Coordinating hotel access | Name, hotel, room number |
| Taking payment | Session and price details |
| Answering questions and complaints | Message history |
| Improving the website | Analytics data |
| Sending offers, only if you agree | Name, phone, email |
We do not sell your information. We do not share it with advertisers or data brokers.
3. Who Sees Your Information
Your therapists. The two therapists attending your session receive your name, address, session details, and any health information relevant to delivering the treatment safely. They are bound by confidentiality as a condition of working with us.
Our booking staff. Whoever handles your enquiry sees your booking and message history.
Service providers we rely on:
- WhatsApp / Meta — messaging
- Our website host and form provider
- Analytics providers, if enabled
- Payment terminal provider, for card transactions
Where the law requires it. We may disclose information if compelled by UAE law, a court, or a regulatory authority, or where necessary to protect someone’s safety.
Nobody else. We do not disclose that you have booked with us to anyone outside the above — including family members, hotel staff beyond what access requires, or other clients.
4. Data Stored Outside the UAE
Some providers we use, including WhatsApp and our website infrastructure, may store or process data on servers outside the United Arab Emirates. Where that happens we take reasonable steps to ensure the information remains protected to a comparable standard.
5. How Long We Keep It
| Information | Retention |
|---|---|
| Booking records | [24 months] after your last session |
| Health information | [24 months] after your last session |
| WhatsApp message history | [12 months] |
| Financial records | As required by UAE law |
| Analytics data | [14 months] |
| Marketing contact details | Until you unsubscribe |
We delete or anonymise information once it is no longer needed.
6. How We Protect It
- Booking and health information is accessible only to staff who need it
- Therapists receive only what is relevant to your session
- Devices used to access booking data are password-protected
- Health information is not stored in shared documents or group chats
- Staff and therapists sign confidentiality agreements
- Access is removed when someone leaves
No system is completely secure, but we take these measures seriously — particularly because our therapists visit your home.
7. Your Rights
Under UAE data protection law you may:
- Ask what we hold about you
- Correct anything inaccurate
- Request deletion of your information
- Object to certain processing
- Withdraw consent at any time, including for marketing
- Request a copy of the information you gave us
- Complain to the UAE Data Office if you believe we’ve mishandled your data
Contact [email] to exercise any of these. We aim to respond within 30 days. We may ask you to verify your identity first.
8. Marketing
We only send offers or promotions if you’ve agreed to receive them. Every message includes a way to opt out, and you can also reply STOP on WhatsApp or email us. Opting out of marketing does not affect booking confirmations, which we send regardless.
9. Cookies
Our site uses cookies for basic functionality and, where enabled, analytics and advertising measurement. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended.